featured articles

Harvard Business School Publishing and John Clements: Unleashing the Knowledge Market
By Paul Catiang

With the demand for leaders on the rise, particularly in the Business Process Outsourcing (BPO) industry, John Clements and Harvard Business School Publishing have come together to offer the world-class online training tools that could only have been developed at the Harvard Business School. See what this new partnership has to offer in terms of leadership development and how it can impact the growth of the BPO industry in the Philippines.

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Visionaries Wanted for Opportunities in Knowledge Process Outsourcing
By Paul Catiang

Increasingly seen as the next step up the value chain in Business Process Outsourcing, Knowledge Process Outsourcing, or KPO, has the potential to bring the Philippines even more growth in the realm of global sourcing. Based on a presentation by Tully Moss, President of the Magellan Alliance, this article will explore the native talents that make the Philippines well-suited for KPO work and what improvements need to be done to take advantage of this golden opportunity.

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Good Corporate Governance and Risk Management
By Andi Mohammad Hatta

Andi Mohammad Hatta, President-Director of PT John Clements Consultants Indonesia, shares his expertise—developed through decades in the Indonesian banking industry—in the ins and outs of Risk Management, and how the Principles of Good Corporate Governance aid in minimizing risk not only for financial institutions but for virtually any corporation.

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Creating a Culture of Understanding
By Mary Rose Solina

How does one of the largest BPO players in India—Wipro—face the challenges of managing its people? Vak Anand Kumar, Wipro’s Vice President for People Supply Chain & Employee Branding, spoke to John Clements employees and gave his insights on the taking a more people-centric approach and underscoring the importance of Human Resources. Mary Rose Solina reports on Mr. Anand Kumar’s talk.

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The Service Centre Practices (SCP) Assessment Criteria
By Munirah Looi

The Service Support Professional Association, USA, has certified Brandt International to undertake any contact centre assessments in line with the SCP Best Practices and Standards. Brandt International CEP Munirah Looi gives us a look into the SSPA’s standards in this introductory article to customer service benchmarking.

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How Yoga Can Bring Down Attrition and Absenteeism Rates in the Workplace
By Paul Catiang

In his recent series of Iyengar yoga workshops in Manila, Clé Souren sheds light on his approach to the practice of yoga, developed by Guru B.K.S. Iyengar several decades ago. How does integration in yoga help in increasing productivity and reducing attrition in the workplace?

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