featured articles

Women in BPOs: A John Clements Business Forum
By Paul Catiang

“The woman who can create her own job is the woman who will win fame and fortune.”
- Amelia Earhart (1928)

In celebration of International Women’s Day, John Clements held a Business Forum specifically for women and their role as leaders in the fast-growing Business Process Outsourcing industry. Terry Vannoy, Grace Decena and Marie Ampeloquio share their experiences and their insights—both as women and as leaders—into the industry and shows how women can truly be effective in the BPO industry.

Click here to read more.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

The Philippines as a KPO Destination
By Mylene Isip, Joie Llanillo, Iris Mendiola, and Paul Catiang

Knowledge Process Outsourcing: the next step in the evolution of BPO. What is KPO? How viable is KPO in the Philippines? What challenges does this new industry present? Mylene Isip, Joie Llanillo, and Iris Mendiola of John Clements Consultants seek answers to these questions through an exploration of the Philippines’ capability to adapt to the next stage in global sourcing.

Click here to read more.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Manager vs. Leader
By Munirah Looi

What is the difference between a leader and a manager? Munirah Looi shows how leaders understand and manage perceptions, lead by example, empower their people, set standards for achievement, delegate authority, train, coach, recognize achievement and establish trust.

Click here to read more.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Contact Center Management Is about People
By Munirah Looi

Retention and attrition are two concerns every contact center has; each resignation signifies a lost investment in time, money and training. What would be strategies for retention, motivation and raising morale in a contact center? Munirah Looi draws on her years of experience as a leadership coach to suggest some effective measures to retain and motivate talent in contact centers.

Click here to read more.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

John Clements Hosts 360 Leadership Development Training
By Paul Catiang

The need for more leaders is not easily addressed by more training programs; most training programs are cases of fitting square pegs into round holes. 360 Leadership Development Training offers a career-development tool that will aid in designing training programs custom-fit to one’s training needs, resulting in development where it is most needed.

Click here to read more.