featured articles

Learning from the Elephants of the Indian BPO Industry
By Carol Dominguez and Paul Catiang

From NASSCOM’s India Leadership Forum 2007 to the many centers of BPO activity, Carol Dominguez reports all. The President and CEO of John Clements recounts her travels in the land where the outsourcing sun shines brightly and shares her own insights on how both the Philippines and India can profit greatly from what may be the most promising industry to spring up in the past decade.

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First Impressions of Bangalore
By Alicia Arroyo

Visiting Bangalore for the first time proves to be a culinary, historical and current affairs adventure for Alicia Arroyo. Follow her from the airport to the hotel and throughout her many visits with the global companies that have established their operations in what is now known as the Silicon Valley of India.

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Hyderabad, City of Pearls and Bangles
By Grace C. Sorongon

Built as a monument to the love of a king for his queen, Hyderabad is now the second Silicon Valley of India, a city that combines its own noble history with today’s cutting edge technology. Grace Sorongon, Vice President and Managing Director of John Clements, shares her own impressions of the city she recently visited.

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The Genpact Training Academy
By Bindu Chadha

With India’s ongoing War for Talent—the term used for the mad scramble for qualified candidates to work in the outsourcing industry—Genpact has now moved on to Pre-Hire Training: taking candidates and upgrading their skills to the point where they will be enabled to deliver the service quality Genpact is known for. Bindu Chadha, Strategic Program Lead for the Genpact Training Academy, shares a peek into Genpact’s training and the rationale behind their programs.

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e-Services Philippines 2007
By Mylene Isip, Joie Llanillo, Iris Mendiola and Paul Catiang

The annual meeting that gathers the Philippines’ IT and ITES companies together in one venue, e-Services Philippines is a reliable barometer of the changes and developments in these industries. Mylene Isip, Joie Llanillo, and Iris Mendiola, all consultants for John Clements, have collected the conference’s findings and observations and now share them with us.




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Who Says Motherhood and Career Don’t Mix?
Some Tips from a Working Mom
By Stella J. Garcia

Stella Garcia is not just Director and Office Practice Leader of Watson Wyatt; she is also a working mom. How does one balance the many responsibilities—both corporate and familial—in this situation? Ms. Garcia has found a working method and shares her thoughts with us.


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