articles

December 2007
Blue Ocean Strategy

December 2007
Making Relationships Work

December 2007
Servant Leadership—The Wachovia Experience of Employee Engagement

November 2007
Eight Ways to Build a Collaborative Team

November 2007
Stepping Up To Management: A First-Person Account

November 2007
Presentation Skills: How to Engage Your Audience

November 2007
A Wired, Wired World

November 2007
The Indian Economy: The Past, the Present and towards the Future

November 2007
BPA/P’s Roadmap 2010

November 2007
The Boeing Perspective on Performance Excellence

November 2007
Talent Development: An Answer to the Rapid Rate of Attrition

September - October 2007
From Talent Acquisition to Talent Development

September - October 2007
Are Ads Enough To Make You The Employer of Choice?

September - October 2007
The Talent Management Imperative: People Don’t Fail, Businesses Do

September - October 2007
The BPO Landscape of India: An Outsider’s Perspective

September - October 2007
Human Resources Issues in India

September - October 2007
Weathering Storms: Advice from an Expert

September - October 2007
Lessons on Recruitment - From Timezone

July - August 2007
Building a Leadership Brand

July - August 2007
Addressing Attrition Issues through Talent Development

July - August 2007
What Makes a Leader Tick?

July - August 2007
Where Have All the Good English Speakers Gone?

July - August 2007
Sorting the Wheat from the Chaff: Hiring for Retention

July - August 2007
Forward Philippines

June 2007
Make your Company a Talent Factory

June 2007
From City Center to Provincial Periphery

June 2007
The Call Center Industry: The Next Frontier for Female Executives

June 2007
Knowledge Process Outsourcing: The Next Wave

June 2007
Placing the Right People in the Right Job through Precise Profiling

June 2007
Talking Across the World: Back the Second Time Around

June 2007
Improving Call Center Operational Efficiency

April-May 2007
Harvard Business School Publishing and John Clements: Unleashing the Knowledge Market

April-May 2007
Visionaries Wanted for Opportunities in Knowledge Process Outsourcing

April-May 2007
Good Corporate Governance and Risk Management

April-May 2007
Creating a Culture of Understanding

April-May 2007
The Service Centre Practices (SCP) Assessment Criteria

April-May 2007
How Yoga Can Bring Down Attrition and Absenteeism Rates in the Workplace

March 2007
Women in BPOs: A John Clements Business Forum

March 2007
The Philippines as a KPO Destination

March 2007
Manager vs. Leader

March 2007
Contact Center Management Is about People

March 2007
John Clements Hosts 360 Leadership Development Training

February 2007
Learning from the Elephants of the Indian BPO Industry

February 2007
First Impressions of Bangalore

February 2007
Hyderabad, City of Pearls and Bangles

February 2007
The Genpact Training Academy

February 2007
e-Services Philippines 2007

February 2007
Who Says Motherhood and Career Don’t Mix?
Some Tips from a Working Mom

January 2007
Building a High-Performance Culture

January 2007
Do the Math--Add Resources

January 2007
Coaching: A Tool to Top Performance

January 2007
Come Home to BPO

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