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‘Cyber
job’ Mismatch Alarms Labor Execs
By Jerome
Aning
FOR EVERY Filipino college graduate
who lands a job as a call center agent, there are five “near-hires,”
unable to make it mainly because of lack of proficiency in the
English language.
According
to Information and Communications Technology Commissioner Damian
Mapa, this statistic could only worsen unless government and the
private sector join efforts to curb job rejection due to poor
English language skills.
Mapa
said that with the projected 1.083 million jobs in cyber services
in the next five years, crucial preparations are needed to provide
the right skills for interested young Filipinos who will be among
the 2.4 million graduates this year until 2010.
The
Department of Labor and Employment is hosting on Thursday a National
Manpower Summit to address widespread job-skills mismatch, alarming
“brain-drain” and the uneven geographical distribution
of vacancies in nine emerging industries.
The
gathering will be attended by employers and investors, academicians
and skills trainers.
“We
have many available workers, but many do not match the requirements
of emerging occupations,” said undersecretary for employment
Danilo Cruz, who heads the summit’s executive committee.
“The
situation indicates an information gap between the creator of
jobs, which is the industry, and the supplier of workers, which
are the schools and training institutions,” Cruz added.
He
said there remained a big demand for English-speaking, computer-literate,
self-confident and patient workers who are willing to take on
the graveyard shift.
“Four
years ago, this type of demand for workers was practically unheard
of. In fact, just two years ago, all we knew was that there would
be demand for English-speaking workers, period,” he said.
The
shortage of qualified workers in the call center labor market
was becoming so serious that some locators were threatening to
pull out, the labor official added.
* * *
This
article was originally published in the Inquirer, Wednesday, March
2, 2006, http://news.inq7.net/infotech/index.php?index=1&story_id=68055.
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