Job Opportunities

Our client is one of the world's leading direct computer systems company, with employees in 33 countries around the globe. Our client is a Fortune 500 company and is ranked as one of the 2005 Most Admired Companies in its industry, in terms of financial soundness, employee talent, social responsibility, quality of management, long-term investment value and innovation.

Lead the team responsible for performing Quality Audits for a Technical process and provide Call Quality Analysis on Technical and Communication parameters, provide weekly / monthly reports on a timely basis to the process, co-ordinate with respective Business Coaches / Training Team / AMs / TLs / to identify BQs, do in depth quality analysis and freeze action plans accordingly, work closely with the E-Talk team to ensure regular call records are uploaded / recorded as per targets,audit for Communication and Technical parameters of different business segments, set or improvise Quality Audit and Reporting Process.

Excellent Leadership Skills
Basic knowledge of Operating Systems
Working knowledge of PC technology
Working knowledge of applications
Basic knowledge of Web Based Tools
Working knowledge of MS Office products
Customer service and Customer experience methodologies
Basic Training delivery skills
Strong troubleshooting skills
Exposure to Technical Audits and Six Sigma concepts would be an added advantage.
Understanding of Technical and Communication audit parameters.
Knowledge of advanced analysis techniques
Decision making.
Knowledge of auditing and coaching techniques

PROFESSIONAL STAFFERS DIVISION
A Division of John Clements Consultants, Inc.
Level 12B LKG Tower, 6801 Ayala Ave., Makati City
Telephones: 884-1227; 8841210 Fax: 884-1365
Contact Person: Judy Francisco
Email: judy.francisco@johnclements.com