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The John Clements Guide To IT-BPM Careers

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The John Clements Guide To IT-BPM Careers

Do you want to pursue a career in the Information Technology – Business Process Management industry? It’s a great place to make the most of your strengths, meet new people, and develop interpersonal skills. Download our career guide, which includes key details on the industry, professional tips from leading experts, and all the information you need to give you that much-needed edge over the competition.

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SNEAK PEEK:

When a business owner hires someone from outside his or her company to do some work that his or her employees would traditionally do themselves, that’s outsourcing. Outsourcing is defined as a process wherein one company offers and fulfills for another the services that are traditionally done in-house.  The company that fulfills the work (i.e. the one that provides the service, products or manpower to the business owner) is referred to as an outsourcee, while the company that receives the workforce, goods and services from specialized and usually smaller businesses is the outsourcer.

A Business Process Outsourcing (BPO) company is an outsourcee. It contains the transition and migration of processes, along with the related operational activities and responsibilities, to a third party that has guaranteed the same service level (SLA), and where the client has a firm grip over the vendor for mutual and long-term success.

There are two main categories to the BPO: back-office outsourcing, which includes internal business functions like billing and purchasing, and front-office functions like customer-related services, marketing, and technical support.