Product Feature:
Shop’n Chek Mystery Shopping: Catch your Employees Doing Something Right

It takes effort to provide your customers with the best service possible. You’ve prepared your sales staff with every customer-service seminar available there; you’ve redesigned your shop floor in the hopes of making it look more welcoming; you’ve even taken a peek inside your competition’s shop to see how they’re doing.

But still, you’re not entirely sure if your customers are getting the kind of service that they need and that will keep them coming back to your shops.

The answer, we’re glad to announce, lies in the hands of the Mystery Shopping.

Mystery Shopping is how you can maintain a high level of quality when it comes to customer service. Our Mystery Shoppers can visit your place of business and anonymously assess the service. Shop’n Chek will translate each customer encounter into factual information. Results of the Mystery Shopping Program will not only help you increase your sales and maintain—and raise—customer interest as well.

Need to know how quickly an order is filled at your fast food outlet or franchise? Exactly how helpful and patient is your staff in helping buyers trying on this season’s ready-to-wear line? How does your service compare with that of your competitor’s?

Our years of experience in the Philippines has allowed us to develop specialized and targeted programs for specific industries, such as the food service industry (fast food establishments, restaurants), the service industry (hotels, banks, and telecommunications firms), the retail, the manufacturing, and the petroleum industries.

At Shop’n Chek Philippines, we say, “People need feedback and measurement to excel.” Our methods validate market research results and ensure compliance to the standards you’ve set. By checking your frontlines for the quality of service and measuring the customer experience against your standards, your shop-floor staff will be given a clear idea of what their strengths and areas for improvement are. This will result in better-trained staff and a more profitable bottom line for you.

Competitor studies are also part of our service package, to give you a complete picture of the market at any given time, whenever you need it, and help you adjust your customer service practices accordingly.

Naturally, our Mystery Shoppers are chosen for their discretion; any information gathered for you will be kept in the utmost confidence.

No Call, No Show: A Call Center Agent Survey

While a lot of people have flocked to call centers to find gainful employment there, even more people apply and never show up. The No Call, No Show Survey is our product offering for call centers, to help them understand the reasons why applicants fail to appear for their interviews or resign from their call center jobs. Known as the Sunshine Industry due to the jobs it has generated and its rapid growth in the Philippines, the BPO industry needs surveys like No Call, No Show to help BPO companies better understand their attrition rates and how to offer more attractive packages to their employees.

Shop’n Chek Philippines is a licensee of Shop’n Chek Worldwide (www.shopnchek.com), the global leader in mystery shopping and a subsidiary of John Clements Consultants, Inc.

Contact Details:
Shop’n Chek Philippines
A Licensee of Shop’n Chek Worldwide, Inc. (www.shopnchek.com)
A Division of John Clements Consultants, Inc

2nd Floor, RCI Building
105 Rada Street, Legaspi Village
Makati City

Telephone:
(+63 2) 810-9201 to 04
(+63 2) 813-8480
Fax:
(+63 2) 893-8780
Email:
snc@johnclements.com