In this BPO Corner:
The ABCs of Outsourcing

Setting up a new operation in a new location can be tough; you need to know where you can base your headquarters, what banks can help fund your endeavors, what telecoms can set up your communications, and who can find you the most qualified people.

John Clements has come up with a directory that should make things a little easier for you. We present the ABC’s of outsourcing, your handy guide and to the best companies to partner with in the Philippines. So take a quick look and see who can help you the most.

Starting an offshore business isn’t as stressful as you think. This time, you can put your feet up and let your new local partners help you out.

Accounting

PricewaterhouseCoopers

In the Philippines, PricewaterhouseCoopers is represented by its member firm, Isla Lipana & Co, formerly Joaquin Cunanan & Co., a firm with over 80 years of experience and a wide range of services, including assurance, analysis and tax strategies.

http://www.pwcglobal.com/extweb/home.nsf/docid/CC11F79590C8B289CA256EA10007F11D

29th Floor Philamlife Tower
8767 Paseo de Roxas
Makati City 1226
Telephone: (63 2) 845 2728

SyCip Gorres Velayo & Co.

The Philippines’ largest professional services firm, SyCip Gorres Velayo & Co. employs 1,800 professionals from various disciplines. It provides integrated solutions that draw on diverse and deep competencies in assurance, tax, and risk services. SGV & Co. is a member practice of Ernst & Young Global, and has 59 years’ experience to draw upon.

http://www.ey.com/GLOBAL/content.nsf/Philippines/About_Us

6760 Ayala Ave.
Makati City 1226
P.O. Box 1408
Makati Central Post Office
0740 Metro Manila
Telephone : ( 63 2) 891-0307
Fax : (63 2) 819-0872

Punongbayan & Araullo

Punongbayan & Araullo is a leading professional services firm that employs outstanding audit, tax and business professionals who utilize leading-edge systems and technology, and are guided by the highest standards of quality, integrity and competence. Punongbayan & Araullo is a member firm of Grant Thornton International.

http://www.punongbayan-araullo.com/

20th floor, Tower 1, The Enterprise Center
6766 Ayala Avenue
Makati City 1200
MCPO Box 1375, Makati City 1253
Tel: +63.2 8865511
Fax: +63.2 8865506 to 07

Banking

HSBC

In the Philippines, the HSBC Group is represented by the Hongkong and Shanghai Banking Corporation Limited, and its subsidiary, the locally incorporated HSBC Savings Bank (Philippines) Inc. HSBC has over 100 years’ experience in the Philippines alone, and now provides a comprehensive range of financial services: personal, commercial, corporate, and trade services; cash management; treasury and capital markets shares; trust services; and custody services.

http://www.hsbc.com.ph/ph/

G/F The Enterprise Centre, Tower I
6766 Ayala Avenue corner Paseo de Roxas
Makati City
Tel: (632) 830 5414
Fax (632) 751 2979

Citibank

One of the world’s leading banks makes a home here in the Philippines, providing top-quality banking and financial services to individuals and businesses alike. With several offices in Manila, Citibank is poised to address any concern, whether personal, commercial, or corporate.

http://www.citibank.com.ph/PHGCB/JPS/portal/Index.do?_TS=1130145226084

Citibank Citicenter
8741 Paseo de Roxas corner Villar Street
Makati 1200
Telephone: (63-2) 995-9999

Business Districts

Ayala Land

Ayala Land is one of the leading providers of prime business real estate in the Philippines, whose urban development projects have changed the cityscape over the years. Offering choice, accessible business and residential spaces in the Makati Central Business District and in Alabang, Ayala Land is at the top of the list.

http://www.ayalaland.com.ph/properties_office_space.asp#

Filinvest Corporate City

Filinvest Corporate City sprawls over an expansive 244 hectares of prime property in Alabang, Muntinlupa City. Master-planned to be competitive with the world’s most modern cities, Filinvest Corporate City is the premier central business district and major urban center in southern Metro Manila.

http://www.filinvestcorpcity.com/

Marketing Office & Exhibit Center
Corporate Avenue, Filinvest Corporate City
Alabang, Muntinlupa city
Telephone: (63 2) 809-6517 to 24
Fax: (63 2) 807-6907
Email: sales@filinvestcorpcity.com

Megaworld Eastwood City CyberPark

The Philippines’ first IT park, Eastwood City CyberPark boasts of advanced building management systems and technology-supportive infrastructure. The IT park plays host to several multinational companies, like financial giant Citibank, Barnes & Noble subsidiary Electronic Publishing Ventures, Inc., and veteran call center E-Telecare, Inc.

http://www.megaworldcorp.com/properties/index.cfm?action=search_property&type_id=2#top

Megaworld Corporation
28/F The World Centre
330 Sen. Gil Puyat Avenue,
Makati City
Phone: [63] 2-867-8826 to 40
E-mail: sales@megaworldcorp.com

Compensation Survey

Watson Wyatt

Watson Wyatt Philippines has over 20 years’ experience in people and financial management, continuing its mission of improving its clients’ business performance. Locally, Watson Wyatt gives sound advice on management issues like group benefits and health care, insurance and financial services, organizational effectiveness, and strategic consulting.

http://www.watsonwyatt.com/asia-pacific/localsites/Philippines/

21/F Tower One, The Enterprise Center
6766 Ayala Avenue,
Makati City 1200
Telephone: 63 2 841-5100
Fax: 63 2 841-5200

Hewitt Associates

Hewitt Associates is a global human resources outsourcing and consulting firm with over 60 years’ experience in HR outsourcing, health care, retirement and financial management, and talent and organizational change. Hewitt Associates firmly believes in diversity of both clients and workforce, and uses it to arrive at innovative, longer-lasting solutions.

http://was4.hewitt.com/hewitt/worldwide/index.htm

Unit 2602-D East Tower
Philippine Stock Exchange Center.
Exchange Road, Ortigas Center
Pasig City, 1605
Tel: (63) (2) 636-8093
Fax: (63) (2) 631-4137

Education

Department of Education

Educating the next generation of professionals, the Department of Education (DoE) forges on with its mandate to train and prepare today’s students for their future. The government office continues to adapt to the changing demands of the working world, and has recently reinstated English as the medium of instruction to help increase the English competency of government school graduates, a demand brought on by the growing BPO industry.

http://www.deped.gov.ph/about_deped/vision_mission.asp

Department of Education Complex, Meralco Avenue
Pasig City
Telephone Number: (032)632-1361 to 71

Government

Board of Investments

The Board of Investments (BoI), an attached agency of the Department of Trade and Industry (DTI), is the lead government agency responsible for the promotion of investments in the Philippines. The BoI assists Filipino and foreign investors in venturing into desirable areas of economic activities, and helping them prosper there. Investors are welcome to experience the potentials of the booming Philippine industry sectors.

http://www.boi.gov.ph/

Industry & Investments Bldg.
385 Sen. Gil Puyat Avenue
Makati City 1200
Telephone: (632) 890-1332, 895-3641

Department of Trade and Industry

The Department of Trade and Industry (DTI) serves as the primary coordinative, promotive, and facilitative arm for trade, industry, and investment activities. It acts as the catalyst for intensified private sector activity to accelerate and sustain economic growth through: a comprehensive industrial growth strategy; a progressive and socially responsible liberalization and deregulation program; and policies designed for the expansion and diversification of both domestic and foreign trade.

http://www.dti.gov.ph/contentment/37/index.jsp

Industry and Investments Bldg.
Sen. Gil Puyat Ave.
Makati City
Telephone: (63-2) 895-3611
Fax: (63-2) 895-6487
Email: web@dti.dti.gov.ph

Philippine Export Zone Authority

The Philippine Export Zone Authority (PEZA) is a government corporation attached to the Department of Trade and Industry (DTI), and serves as an investment promotion agency. It grants fiscal incentives to developers economic zones, export producers, and IT service exporters. PEZA’s mission is to contribute to the accelerated creation of employment and other economic opportunities, and to spur the growth and diversification of exports by encouraging and supporting investments in the development and operation of viable, world-class and environment-friendly economic zones.

http://www.peza.gov.ph/about_peza.htm

Roxas Boulevard corner San Luis Street,
Pasay City
Telephone No.: (63 2) 551-3454 or 551-3455;
Fax No.: (63 2) 891-6380
Email: info@peza.gov.p

Department of Labor and Employment

The Department of Labor and Employment (DOLE) is the primary government agency mandated to promote gainful employment opportunities, develop human resources, protect workers and promote their welfare, and maintain industrial peace. It also supports initiatives that generate and facilitate employment, and enhances and preserves employment as well.

http://www.dole.gov.ph/

Muralla St. cor. Gen. Luna St., Intramuros
1002 Manila

Housing

Oakwood Corporate Housing

Oakwood Worldwide is the world’s largest corporate housing and multifamily property management firm, and offers premium corporate and residential apartments with top-of-the-line hotel services. Oakwood Worldwide has 45 years’ experience, and is the largest global provider of corporate housing, temporary housing, and serviced apartments.

http://www.oakwood.com/

6th Floor Glorietta 4
Ayala Center, Makati City
Metro Manila
Telehhone: (63-2) 729-8888
Fax: (63-2) 728-0000

Shangri-La Hotels

Established in 1971, Shangri-La Hotels and Resorts has since provided unparalleled hospitality and service the world over. The reputable chain holds three hotels in the Philippines: two in Manila and one in Cebu.

http://www.shangri-la.com/en/

Ayala Avenue corner Makati Avenue
Makati City 1200
Philippines
Telephone: (63 2) 813-8888
Fax: (63 2) 813-5499/5059
Email: slm@shangri-la.com

The Peninsula Manila

With over 25 years of experience, the Peninsula Manila is designed for the comfort and convenience of the modern business and leisure traveler. One of Manila’s most prestigious hotels, the Peninsula offers the most modern and technologically advanced amenities, ranging from the convenience of complimentary broadband Internet access to the luxury of the Peninsula Spa and Fitness Center.

http://manila.peninsula.com/iflash.html

Corner of Ayala and Makati Avenues
Makati City 1226
Telephone: (63-2) 887 2888
Fax: (63-2) 815 4825
E-mail: tpm@peninsula.com

The Mandarin Oriental

The Mandarin Oriental Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts, one of which is the Mandarin Oriental Manila. The hotel boasts of one of the Top 10 Best Spas in the region, a wide range of dining and entertainment choices, and high-performance business facilities for executives on the go.

http://www.mandarinoriental.com/hotel/511000001.asp

Makati Avenue
Makati City 1226
Email: momnl-reservations@mohg.com
Telephone: +63 (2) 750 8888
Fax: +63 (2) 817 2472

Human Resources

John Clements Consultants, Inc.

John Clements Consultants, Inc. is a leading company in human resources, executive search, migrant labor, and outsourcing. From the pioneering effort in executive search in the Philippines, John Clements can fill the ranks of the corporate world with trailblazing executives, dedicated managers, and highly skilled professionals.

http://www.johnclements.com

Carol Dominguez – cvdominguez@johnclements.com
Cesar A. Averia – caaveria@johnclements.com
Mario A. Biscocho – mabiscocho@johnclements.com
Grace Sorongon – gcsorongon@johnclements.com
Rita Estella – rmestella@johnclements.com
12B, LKG Tower
Ayala Avenue, Makati City 1226
Telephone: 884-1219

Legal

Baker & McKenzie

Quisumbing Torres, a member firm of Baker & McKenzie in Manila, is one of the leading law firms in the Philippines. With a legal team experienced and licensed in local law and in other international jurisdictions, they provide clients with a full range of legal services. Baker & McKenzie prides itself on its hallmark of professionalism, quality service, and cost effectiveness.

http://www.bakernet.com/BakerNet/Locations/Asia+Pacific/Offices/Manila/default.htm

12th Floor, Net One Center
26th Street Corner 3rd Avenue
Crescent Park West, Bonifacio Global City
Taguig, Metro Manila 1634
Tel: +63 2 819 4700
Fax: +63 2 816 0080; 728 7777
Email: ricardo.castro@bakernet.com

Angara Abello Conception Regala & Cruz Law Offices (ACCRALAW)

ACCCRALAW is a cohesive, multidisciplinary team of legal professionals who possess in-depth knowledge of wide-ranging legal practices and specialized fields, backed by extensive experience of the practice of law in the Philippines. The 30-year-old firm prides itself on providing high-quality legal services to its clients at reasonable cost, and builds its foundations on ability, integrity, and professional skill.

http://www.accralaw.com/

ACCRA Building,
122 Gamboa Street, Legaspi Village,
Makati City 0770
Telephone: (632) 830-8000
Fax: (632) 816-0119; (632) 812-4897

Newspapers

Manila Bulletin

The Manila Bulletin has been one of the Philippines’ leading dailies for over a hundred years and continues to stay on top of the headlines to this day. As the most widely circulated broadsheet in the Philippines, the Bulletin provides the best exposure for print ads, and thus delivers the best results.

http://www.mb.com.ph/

Muralla corner Recoletos Sts.,
Intramuros, Manila
Trunk Lines: 527-8121 up to 35 Local: 299,300,302,303, and 304
Direct Lines: 527-1519, 527-1627, 527-7523, and 450-7094
Fax No.: 527-7534

Philippine Daily Inquirer

The award-winning Philippine Daily Inquirer enjoys a readership of over 2.7 million per day, spanning the most sectors and age brackets. It also publishes Inquirer Libre, the free publication available to passengers of Manila’s Metro Rail Transit system. With over twenty years’ experience, the Inquirer continues to be steadfast to its motto: “Balanced news, fearless views.”

http://www.inquirer.com.ph/

Chino Roces Avenue corner Yague and Mascardo Sts.,
Makati City, Philippines
Telephone: (63 2) 897-8808

Real Estate

CB Richard Ellis

CB Richard Ellis Philippines is an established market leader in the commercial brokerage segment and undertakes a large proportion of Tenant Representation assignments for multinational corporations entering or expanding operations in the Philippines. As a global company, CB Richard Ellis is the largest vertically integrated real estate services company in the world.

http://www.cbre.com.sg/philippines/

10/F Ayala Tower One & Exchange Plaza,
Ayala Triangle, Ayala Avenue,
Makati City, 1226 Philippines
Telephone: (63 2) 752 2580, 848 7388
Fax: (632) 752 2571
Email: Rick.Santos@cbre.com

Jones Lang LaSalle

Jones Lang LaSalle is one of the world's leading real estate services and money management firms, committed to delivering exceptional strategic, fully-integrated services for property owners, investors and occupiers. Working from three geographic regions—the Americas, Asia Pacific and Europe—Jones Lang LaSalle deliver management, transaction and advisory services to real estate owners, occupiers and investors.

http://www.joneslanglasalle.com.ph/en-gb/

Telecommunications

Philippine Long Distance and Telephone Company

Founded on November 28, 1928, Philippine Long Distance Telephone Company (PLDT) is the leading telecommunications firm in the Philippines. Through its three principal business groups—fixed line, wireless, and information and communication technology—PLDT offers the largest and most diversified range of telecommunications services across the Philippines’ most extensive fiber optic backbone and fixed line, cellular and satellite networks.

http://www.pldt.com.ph
Telephone: 171 or 1-800-1888-9090
Fax: (63 2) 844 66 54 or 1-800-1-888-0009
email: bizsol@pldt.com.ph

Globe Telecom

One of the major cellular phone providers in the Philippines, Globe Telecom also supplies Internet access and fixed-line telephone networks. Its global roaming network is continuously growing, now with over 150 roaming destinations. Our mission is to advance the quality of life by delivering the best solutions to the communications-based needs of our subscribing publics.

http://www1.globe.com.ph/default.aspx