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Product Feature: Near-Hire Training Program
John Clements’s recently launched Near-Hire Training Program runs for 100 hours and caters to applicants who fall under the Average and Below Average language levels. The training program’s lessons include English proficiency, Frequently Asked Interview Questions, Grammar, Accent Reduction, Listening Skills, Résumé Writing, and Interview Roleplay. The teaching method used is Small-Group Communicative Methodology for the English Classroom, which divides a class into smaller groups and encourages them to communicate amongst themselves, and their interaction facilitates learning. Once the training course has ended, they will be evaluated, and if they pass, the trainees will be endorsed to call centers for interview. To sign up for the program, interested parties need to get assessed by John Clements. On an oral proficiency scale of 1 to 7, with 7 being the highest level of English proficiency on the John Clements scale, a near-hire would have a rating of 5 or 5+. Once applicants have been assessed as having a near-hire’s oral proficiency level, they should then proceed to the Business Process Association of the Philippines (BPA/P) and be given a training voucher worth PhP 5,000, courtesy of the Technical Education and Skills Development Authority (TESDA). They may then report back to John Clements to undergo the 100-hour training program. Trainees are asked to sign a memorandum of agreement confirming their commitment to complete the two-and-a-half-week training. The MOA also signifies the trainees’ consent to not applying in other call center companies within the duration of the training until the Final Evaluation. Training sessions are currently being conducted at the Phoenix One Knowledge Solutions, Inc., at the ground floor of the Salustiana D. Ty Tower on Paseo de Roxas in Makati for Customer Service Representative hopefuls, and at the GT Tower for future Technical Support Representatives. For more details, please contact: Marivie
Tuplano Or: Emily
Damaso |
