Michael Dell’s Speech at the Mall of Asia Call Center Opening

Thank you Rajan [Anandan] and Mike [Garrison] and thanks to everyone that made today possible. President Arroyo, thank you so much for being here.

In just 6 months, we opened this new site, equipped with some industry-leading technologies and process that we have designed to help our agents connect with customers and solve technology issues when they first call in.

We have been making significant investments in our customer support capabilities. We’ve added six new locations, including this one and more than 4,000 agents to expand our call-handling capabilities. We’ve launched new services in response to customer needs and we’ve developed innovative contact center tools to more effectively troubleshoot customer systems. Today, our customer support network extends to 15 sites, includes 15,000 agents and manages more than 70 million customer contacts annually.

This year we’ll invest more than ever before in our customer support capabilities to meet the high expectations of our growing customer base. Among those investments is this new Pasay site.

Today, I am pleased to tell you that this facility not only represents an investment already made, it is also part of our expansion plans. We are going to further invest to expand capacity here in Pasay. Not only will we continue to implement new processes and contact center tools to improve our technology and infrastructure connecting us with customers, we are going to expand Dell Pasay from 700 to 1,400 people.

I had the pleasure of meeting with our first 300 Dell Philippines team members just a short while ago, and they are a determined team, demonstrating so many of the characteristics of Dell’s winning culture.

Another characteristic of Dell employees around the world, and our new Philippines team members are no different. Not only are they focused on the customer, they are committed and contribute to their communities.

This new team immediately responded to the landslide on the southern island that took 1500 lives. They have raised money and made donations of clothes, canned goods, rice, medicines and other items needed by relief organizations.

Expanding the size of the team is evidence of the high quality, talented professionals here in the Philippines. They are already contributing to Dell’s growing business, and by contributing to our business success, they are themselves achieving success and building a career with Dell.

I’m happy to have customers here today. Thank you. I look forward to being partners in the community.

Whether customers, this new Philippine team, or other talented customer contact center employees that want to build a career with a global technology leader, our invited guests or a local school, Dell is committed to helping people use technology to be more productive.

You have welcomed Dell and helped make the Philippines a new Dell home. Today, as part of Dell’s commitment to helping people use technology more effectively, and as part of our being at home in the Philippines, we are also going to help local high school students be better prepared to use technology, through the donation of a computer lab, as well Dell employee time to assist in the setup and use of technology at the school.

We’re proud of what we’ve built to date in the Philippines. We are excited about what we are building together for our future, here in the Philippines.

Thank you.