Michael Dell Leads Call Center Opening in Mall of Asia
By Paul Catiang

Pasay City, March 21, 2006—The Mall of Asia, filled with the movers and shakers of the BPO industry, bore witness to the opening of the second Dell facility in Manila, an opening led by Michael Dell himself.

The facility boasts of 145,000 square feet of business space and currently hosts 300 call center agents, a number that will soon increase to 1,400, according to Dell. Originally, the targeted number of employees was 700, but the demand for customer care was just too pressing. “Our customer agents deal with millions of calls,” the founder told a major daily. “We now have 30 contact centers worldwide. Just recently, we opened 10.”

The company also projects to employ 20,000 call center agents from India within the next three years, divided among four call center operations there.

Dell Country Manager Michael Garrison adds that the call center facility will not only cater to the needs of Dell customers, but also to the comfort and advancement of their employees. “We are providing workplace amenities and career development opportunities. Dell is a great place to build a contact center career and achieve success in business,” he said.

The event was also graced by President Gloria Macapagal-Arroyo, who thanked Dell for investing in the Philippines and underscored the country’s strong communications infrastructure and solid communication skills as factors that encourage the booming of the BPO industry here.

Dell is currently the 28th in the Fortune 500, with company revenues totaling US$ 56 billion within the last four quarters.

For a copy of Michael Dell's speech click here.